This service makes asking happen. After every job, a polite review request goes out on schedule; a few weeks later, a thank-you note; and when the work has a natural cycle, a reminder arrives at the right time. Your crew never has to remember, and you see every new review in your monthly sheet.
What it is
It is a follow-up calendar for each customer, run by us. Most trades lose reviews for one reason: the request depends on someone remembering it at the end of a long day. A schedule removes the memory problem.
Repeat work is the second half. Many trades have a natural return date. A move-out clean happens again at the next tenancy change. A dryer vent or a filter needs attention next year. A strata building's common-area painting runs on a plan. When the reminder arrives at the right time, the customer books you instead of searching again.
Why it matters more near Lougheed
Towers concentrate customers. A building with a few hundred suites shares elevators, lobbies, a strata council and often an online residents' group. When someone asks there for a reliable electrician or cleaner, they name whoever the last neighbour mentioned, then check that name's reviews on Google.
So in this part of the region, a review does double duty. It persuades strangers searching near Burquitlam station, and it confirms a recommendation passed along between suites. The areas page describes where this effect is strongest.
Who it is for
It suits any trade with steady job volume and satisfied customers but a thin review count. It works especially well for:
- cleaners and turnover crews working rental suites
- locksmiths and handypeople with many small jobs
- appliance, lighting and window-covering installers
- trades offering yearly checks or maintenance visits
- small renovators whose customers often refer friends
If you complete fewer than five jobs a month, the routine still helps, but slowly. Pair it with job proof publishing to make each job count twice.
What is included
The service covers the full cycle:
- Message templates in your voice, with placeholders like [Customer first name] and [Type of job].
- A send schedule: request a day after the job, one gentle reminder, then a thank-you once a review appears.
- Repeat-work reminders set to your trade's real cycle.
- Review monitoring across Google and any other platform that matters to you.
- Reply drafts for every review, positive or negative, ready for your approval.
- A monthly count of requests sent, reviews received and repeat bookings traced.
We also translate templates when your customers prefer another language, checked by a fluent speaker. Coquitlam's most common non-official mother tongues include Mandarin, Korean, Cantonese and Persian, according to Wikipedia's Coquitlam article, which cites the 2021 Census.
Timeline
Setup takes about two weeks: templates written, approved, and connected to your job list. The first requests go out in week two or three. Repeat-work reminders start as soon as there are past customers to remind, which means an established business sees them immediately and a new one sees them later in the year.
How results are measured
The measures are simple and visible:
- review requests sent and reviews received
- your review total and how recent the latest one is
- repeat bookings from reminders
- response time on replies, from alert to approved answer
Mistakes to avoid
- Gating reviews. Only asking customers you know are happy is against Google's rules. Ask everyone.
- Bribing. Discounts for reviews put your listing at risk.
- Bursts. Twenty reviews in one week after a year of silence looks odd. Steady beats sudden.
- Ignoring old customers. Your past customer list is often your cheapest source of next month's work.
This service runs the follow-up only. We do not do the trade work, and we are not a contractor. For how reviews fit into the bigger routine, see the marketing desk or ask us on the contact page.
Frequently asked questions
Is it allowed to ask customers for Google reviews?
Asking is fine. Offering money, discounts or gifts for reviews, writing reviews yourself, or filtering out unhappy customers before asking breaks Google's policies, and we will not do any of it.
Who actually sends the messages?
The messages go out from your business by text or email using templates we write and a schedule we manage. Customers only ever hear from your business name, not ours.
What happens when a review is negative?
We tell you the same day it appears and draft a calm, factual public reply for you to approve. Most readers judge a business by how it answers a complaint.
How many reviews should we expect?
We cannot promise a number. It depends on your job volume and how customers feel. A steady routine reliably beats occasional bursts of asking.